Legal Information - Consumer Referral Links

General Consumer Referrals

Where Else to Go For Help - our chart for a variety of referrals on consumer matters.  Click on "consumer complaints" sections for complaints against businesses, collection agencies, cable or phone companies, hydro and gas companies, motor vehicle dealerships, and travel agents. 

Pro Bono Ontario - toll free phone advice, fill in online application to apply

Consumer Referrals by Business Type

Consumer Fraud Protection

Consumer Safety

Motor Vehicle Owners

Television, Radio, Telephone and Internet Services

 


Consumer Fraud Protection

Charities Directorate - This Canada Revenue Agency (CRA) registers qualifying organizations as charities, gives technical advice on operating a charity, and handles audit and compliance activities.  Search their listings to confirm a charity is registered under the Income Tax Act or to see if a charity has been revoked or suspended.

Canadian Anti-Fraud Centre - central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (i.e. telemarketing), advance fee fraud (i.e. West African letters), fraud and identification, Internet fraud and identification theft complaints

Office of Consumer Affairs - this federal government site offers many publications such as:

Consumer Measures Committee - a Canada-wide consumer protection agency

Office of the Privacy Commissionioner of Canada - advocate for privacy rights of Canadians


Consumer Safety

Canadian Standards Association - This is a not-for-profit membership-based association serving business, industry, government and consumers in Canada and the global marketplace, developing standards for public safety and health.

Electrical Safety Authority (ESA) - a stand-alone, financially self-sustaining not-for-profit corporation.  ESA is responsible for public electrical safety in Ontario as designated by Ontario Regulation 89/99.

Technical Standards and Safety Authority (TSSA) - delivers a variety of public safety education and consumer information programs to increase knowledge around hazards, and promote safer behaviours.

 


Motor Vehicle Owners

Automobile Protection Association (APA) - membership based non-profit association dedicated to promoting consumer interests in the marketplace.

Canadian Motor Vehicle Arbitration Plan - program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.

Car Help Canada - non-profit consumer group, working to benefit the public in automotive related issues. 

View webinars on Motor Vehicle Dealers Act and Motor Vehicle Repairs.


Television, Radio, Telephone and Internet Services

Canadian Radio-television and Telecommunications Commission (CRTC) - regulates and supervises all aspects of the Canadian broadcasting system, as well regulates telecommunications common carriers and service providers that fall under federal jurisdiction.  See their Complaints and Questions page to make a complaint or ask a question online.  They also have lots of consumer information. 

Some fact sheets available are:


 

Telephone (Local, Long Distance, Wireless) and Internet Services  

The Commissioner for Complaints for Telecommunication Services (CCTS) - an independent agency which helps resolve eligible consumer and small business complaints relating to certain retail telecommunications services, if the communications provider is a member of the CCTS.  Find out if your service provider is a member.  If your service provider is not a member, call the CRTC (see above).

 

Things you will find on this site:

 

Consumer & Debt:

The Law 

  The Law

 

 

FAQs 

   FAQ's

 

 

Links 

   Links

 

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