Tenants - Frequently Asked Questions - Moving In

This page offers answers to questions most frequently asked by our clients.  You can also visit the Advocacy Centre for Tenants Ontario (ACTO) site for a list of tip sheets for tenants or the Landlord and Tenant Board, which has an FAQ section and many brochures.

View our Tenant tip sheets:

View our FAQ's on:

  1. Moving In

  2. During the Tenancy

  3. Moving Out

  4. Evictions

  5. Tenant Applications Against the Landlord

  6. Hearings


Q: Do I have to have a written lease or tenancy agreement?

A: Your agreement can be oral or written.


Q: Can I get a lease or rental application from the Landlord and Tenant Board?

A: No.


Q: What information must my landlord give me if I am a new tenant?

A: The landlord must tell you about the rights and responsibilities of landlords and tenants, the role of the Landlord and Tenant Board and how to contact the Board. The landlord must provide you with a copy of any written agreement. Even if you don’t have a written agreement, the landlord is obliged to provide you with his or her contact information, including an address.


Q: Can a landlord ask me to provide information about my income, credit references and rental history?

A: Yes, a landlord may ask you about things such as current residence, rental history, employment history, personal references and income information.


Q: Can the landlord charge me a deposit or a fee when I decide to rent a unit?

A: Yes, a rent deposit can be collected on or before the day that the tenancy agreement is to start. The rent deposit cannot be more than one month’s rent or the rent for one rental period. It must be used for the rent for the last month.


Q: Can the landlord charge me a damage deposit or a security deposit?

A: No.


Q: Can a landlord charge a fee if my rent cheque is returned NSF?

A: Yes, the landlord may ask you to pay the bank charges plus an administrative fee.


Q: How is the rent on a rental unit decided?

A: You and landlord negotiate the rent and agree if services are included.

Information for Tenants:


 The Law



 Tenant FAQ's



 Tenant Links


If you are a landlord, visit our page for Landlords.

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