Referrals - Legal Aid
This page deals with help you can receive
from Legal Aid. Legal aid primarily deals with criminal,
family and immigration law.
Legal Aid Ontario
Services provided by
Legal Aid Ontario include:
lawyers can give
advice on family or criminal law on the phone (20 minutes of
free legal advice) or you can get family law advice in person at
Law Information Centres. Also, in Belleville, Legal Aid is holding a Criminal Law Information
Centre at the Quinte Courthouse (main floor, room 1306) every
Wednesday from 1-4 pm.
Lawfacts.ca website - a legal
information resource from Legal Aid Ontario. Written by
Legal Aid lawyers from across Ontario, LawFacts provides legal
information about criminal, family and refugee law, as well as
court-related mental health issues.
given, if you qualify, for representation on family, criminal or immigration law matters
Family mediation and independent legal advice service
- Legal Aid covers up to 6 hours of legal advice from a lawyer
to support clients who are undergoing mediation and wish to
transform mediated agreements into legally-finding documents
Separation Agreement Certificates
- Legal Aid provides up to 10 hours of legal advice from a
lawyer to negotiate and draw up a legally-binding separation
agreement to settle child custody, child access, support and
Children's Aid help - If you have been
contacted by Children's Aid, contact Legal Aid to see if they
can help you. See their fact sheet, "Has
Children's Aid Contacted You?"
services are offered in most courts
Refugee Law Office - provides
legal assistance to refugee claimants and immigrants who are
eligible for Legal Aid
Telephone applications for
To find out more about Legal
Aid services please
call Legal Aid's Client Service Center at
1-800-668-8258. (TTY users (telephone device for the
1-866-641-8867. See also:
Legal Aid services for People who are Deaf, deafened or hard of
hearing.) Press "0" and ask to speak to a
Client Service Representative.
View Legal Aid's eligibility requirements:
Legal Aid also has a
smartphone app that you can use to check your eligibility and
call centre wait times (only the wait time display will require an
Information Sheet which summarizes how to apply for a
certificate, how to appeal or complain about services.
If you are refused Legal Aid:
First, visit the
Legal Aid website to find out the
types of cases that are covered. They provide
family law and
immigration and refugee law services. There is no point in appealing a
denial if it is an area not covered by Legal Aid. To
see if you qualify for services from Legal Aid, view their pages on
financial eligibility to receive duty counsel or summary advice
financial eligibility for a Legal Aid certificate (to retain a
lawyer for full representation). Depending on your income, and
whether you own property, you may be required to sign a
contribution agreement, meaning you will have to repay Legal Aid
for some or all of your legal fees.
If you are denied a Legal Aid Certificate, you have
the right to appeal. Information about appealing a Legal
Aid decision is found on the Legal Aid website, under "Making
an Appeal," or call their
Client Service Centre for more information.
If you are unhappy with the service provided by Legal
Aid, visit their
Making a Complaint page. In Hastings, Prince Edward and
Lennox & Addington counties you can submit your complaint to the
Durham-Frontenac District office at 384 Water Street, Peterborough,
or call 1-888-828-3827.
Legal Aid Ontario's "call back" feature now fully
Legal Aid Ontario reports that wait times will continue
to drop dramatically now that the newest feature on their toll-free
telephone service (1-800-668-8258)* allows clients to enter their phone
number and have a staff member return their call. Clients requiring the
assistance of a toll-free client service specialist will hear an interactive
voice recording that notifies them of this “call-back” option.
Clients who don’t want to wait on the phone to speak to a
specialist can enter their telephone number when prompted, resulting in an
automated call back when the next specialist becomes available. Clients do
not lose their place in line.
Callers to the toll-free service first speak with
representatives who can provide general information and referrals to duty
counsel, community legal clinics or other agencies as needed. During the
week of November 8, the average wait time for this level of service was two
minutes and 51 seconds, with a low of 78 seconds recorded for November 12.
Staff at LAO’s toll-free service centre answered more than 5,300 calls that
Some callers are connected with a second level of
specialists who can take legal aid applications and arrange for the caller
to receive summary legal advice from LAO staff. Given the more involved
nature of this second level of service, wait times are generally longer than
for the first level. In November, wait times for the second level of service
averaged around 10 minutes, making the call-back feature a significant
enhancement for clients needing these services.
*Please note that this telephone line is for legal aid
certificates in family and
criminal law issues only, not for the types of
services that our clinic provides. See the
Our Services page for more
details of what we do here at the clinic.
Legal Aid Funded Services in Lennox & Addington County
Other Sources of
Legal Help for Issues not covered by the Clinic or Legal Aid